Solutions for organizations whose success depends on exemplary customer service
WHAT WE DO
Deep rooted & firsthand experience in all facets of your business process and customer suppport allows IFT to increase your ROI while delivering Best in Class customer journey experience true to your brand.
From tailored outsourcing to full, end-to-end solutions, we have the tools and expertise to support your organization.
Customer service
Loan and Lease Servicing
Lead management and Remarketing
Custom Solutions
JUDGED BY THE COMPANY WE KEEP
IFT helps multiple schedule one banks in Canada with services including marketing, customer service and early-stage collections in the auto loan, lease and student loan lines of business.
IFT collaborates with an auto captive finance organization specializing in premium automobiles to deliver exceptional customer service, early-stage collections and lease end management services that require impeccable on brand omni-channel communication.
Leveraging a technology and live agent hybrid strategy we assist one of Canada’s largest credit unions to increase their share of auto loans and leases. We also assist with customer service and insurance confirmation programs.
Using our proprietary multi-lender platform, we assist one of the largest auction companies in America to facilitate full spectrum, white labeled lending for their customers.
IFT assists multiple auto lending organizations in Canada with services including customer service, early-stage collections and lease end management.
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HOW WE WORK
Our team brings together extensive expertise with tailored technology and a flexible mindset.
